Innovation & CX Academy​

Empower your organization to drive customer-centric success.

meet our academy head, sebastian troen

Unlocking Customer-Centricty and Innovation

In a rapidly evolving marketplace, organizations are increasingly recognizing the importance of customer-centricity and innovation. Traditional business models often struggle to meet the demands of today’s consumers, making it essential to adopt new strategies that prioritize understanding and engaging customers.

The CX & Product Innovation Academy offers an opportunity to delve into the nuances of customer experience. Here, participants explore customer journeys, identify pain points, and leverage insights to develop products and services that resonate with their audience.

With a focus on fostering a culture of innovation, the Academy’s programs encourage creativity and collaboration. Participants can engage in hands-on learning experiences designed to stimulate new ideas and approaches, enabling teams to thrive in an environment that values innovation.

This journey not only enhances individual skills but also contributes to building a more customer-focused organization. By investing in these insights and strategies, organizations position themselves to navigate the complexities of a competitive landscape effectively

leadership & capability development programs

CX & innovation programs

To lead in a customer-centric economy, organizations must move beyond incremental improvements to foster a culture of radical creativity and agility. 

Our programs empower leaders to view every challenge through the lens of the customer, blending design thinking with the strategic discipline needed to turn bold ideas into market-ready solutions. 

By mastering the art of continuous innovation, your leaders will learn to anticipate shifting market demands and design seamless experiences that build lasting brand loyalty and drive sustainable growth.

Innovation & CX

CX & INNOVATION capabilities

Featured programs & Business Simulations​

FLOW

Navigate the complexities of agile project management while making critical decisions that will share the project’s success. 

Topic(s): Agile Project Management, Rapid Decision & Learning Cycles, Collaboration

BRAINWAVE

Navigate the design thinking process to create a sustainable product that meets evolving consumer needs and sets industry standards.

Topic(s): Innovation, Design Thinking, User-Centered Development

FUTURE READY

Navigate the design thinking process to create a sustainable product that meets evolving consumer needs and sets industry standards.

Topic(s): Innovation, Design Thinking, User-Centered Development

implementation options & use cases​

Perfect for different use cases and experiences​

Business simulations and game-based learning are more effective than traditional learning because they offer an immersive, hands-on experience that mirrors real-world challenges. Instead of passively absorbing information, participants actively engage in decision-making, problem-solving, and strategic thinking, which deepens their understanding and retention of key concepts.

Team Workshops

Build team cohesion and boost capabilities with our engaging offsite experiences to foster teamwork and enhance productivity. 

Executive Education

Elevate your executive education programs with our simulations that future-fit leadership skills and foster effective collaboration among participants.

Leadership Development

Develop future leaders with our immersive programs designed to cultivate the next generation of leaders. 

Enterprise Rollout

Equip your entire company with our simulations to develop future-fit capabilities that enhance collaboration and drive sustainable success across the entire workforce.

Curious to see the simulation live?

Book a call today to get a demo!

success story!

Read how leaders in Southeast Asia developed agile ways of working with Flow, delivered with an executive education partner.

our unique approach

Learning Design: from insight to business impact!​

Our innovative learning design focuses on experiential learning, ensuring that every participant not only understands theoretical concepts but also applies them in practical settings.

Through our unique approach, you will embark on a journey that combines engaging simulations with reflective learning. This methodology enhances retention, encourages critical thinking, and prepares you to tackle real-world challenges confidently. 

Here’s how our learning design unfolds:

  1. Play the Sim: Dive into an engaging and interactive simulation that immerses you in the world of Generative AI. Collaborate with your team to tackle real-world challenges and explore innovative solutions.

  2. Learn in Debrief: After the simulation, participate in a comprehensive debriefing session. Here, you’ll reflect on your experiences, deepen your understanding of key concepts, and discuss insights gained during the game.

  3. Bring It Back to Work: Equip yourself with actionable strategies and knowledge to implement in your workplace. Leverage what you’ve learned to enhance your team’s performance and drive meaningful change in your organization.

what's up?

Explore More!